Wed Feb 18 20:23:10 EST 2009
Real Customer Support from Nintendo
I just had an unusual experience in customer support from a technology company.
The reason it's unusual is that I am actually satisfied so far. My Nintendo DS
Lite's R button has decided to stop working so I called support up. They are
sending a new DS advanced replacement style with the only cost to me being $5
for shipping as long as I return the busted DS on time. There were no
arguments or extra troubleshooting. They simply took me on my word that the
button doesn't work (which is the truth).
I guess I'm just so used to the crap I get from HP/Dell/Microsoft support that when it happens as it should it's ranked as "unusual".
I guess I'm just so used to the crap I get from HP/Dell/Microsoft support that when it happens as it should it's ranked as "unusual".