Failed HP Drives
I know it's been ages since I've posted. But I have to bitch a bit about this
one. At work we have a nice big RAID5 make up of 11 + 1 Hot-spare 250GB SATA
drives. Since my return to IQE roughly 3 months ago we have had 5 of these
drives fail. Usually it's no big deal because we have a 4 hour response time
24/7 contract for service. Well, one of the drives failed last night and it
fell over to the hot-spare as it should do. So, when I came in this morning I
got on the phone with HP and they shipped out a replacement drive. This was
about 10AM or so once everything was set. So, come around 3:30PM I noticed I
still didn't have a drive. I got back on the horn with HP wondering where my
drive is and while talking to them a 2nd drive fails! Now I have an array
operating in a degraded state. If just one more drive fails then the array is
lost.
Anyway, it turned out that HP (or whoever they had deliver the drive) delivered
it to "someplace" and they really didn't know where that was exactly. But the
did have a signature from some person with the last name of "Lersh". No one of
that name works here, or in the building next to us. Great.
Now HP is sending two more drives along with an engineer to make sure they get
here. The crappy thing is I need to stick around until they come. I could
probably leave and have him call my mobile but I don't want to take a chance at
missing him.
All around it's been a bad week. But this just annoys me. If someone hadn't
messed up I'd have an array with just one failed drive which is a heck of a lot
better than the state it is currently in.
I know this isn't the most interesting post ever but other geeks who read this
will understand I'm sure.
Anyway, time to wait for my drives and hope drive number 3 doesn't fail before
the new ones get here. At the rate they've been dieing I'm a bit nervous.