More on the Car
We finally got the word from Erie that the accident was ruled as at fault for
the other driver. But that was after I called the adjuster's manager and bitched about how the claim
was being handled. Initially the adjuster told us that if the other driver didn't make
a statement that they would send her a denial letter and cancel her insurance,
but since we didn't have physical damage coverage on the car that we wouldn't
get compensated. We asked them about the police report and were told that
wasn't good enough to determine fault. To me it sounded like they were trying to get rid of a bad
client and not have to pay us, even though we were fully cooperating with the
investigation. Funny though, after that call to the manager they had the
police report the next morning and it was suddenly good enough to make a
decision by. They jerked us around for about two weeks and increased the
stress in an already stressful situation. For that, they have lost our
business. Even though it ultimately worked out well we shouldn't have had to
jump through all these hoops to get the protection that we were paying for.
Why do companies look in so much of the short term? If they got away with what
they were initially trying to pull they would have had a double win for them.
Getting rid of the bad client and not having to pay out for the other. But to
what end? Pissing off a good client for the sake of short term gain doesn't
seem like the bright thing to do. I'd want to keep the good client because in
the long run the sum of the premiums they pay should be greater than the expense of
the few claims they make.
So, now it's feedback time. What insurance companies do you use and what do
you like and/or dislike about them? What kind of experiences have you had when
making a claim?
Inquiring minds want to know.